FAQs

Good questions. Straight answers.

Everything couples, hosts, and planners usually ask before booking. Don't see yours? Ask us when you inquire.

Choosing your booth

What kinds of events do you do?

Weddings, galas, corporate events, and brand activations, plus birthdays, showers, quinceañeras, graduations, and other celebrations. We serve Hampton Roads, Richmond, and the DMV, and we're happy to travel farther. Just message us about your event.

What's the difference between Celebrations and Weddings & Brand Events?

Celebrations packages have set prices for birthdays, showers, and parties, starting at $395 for 3 hours.

Weddings & Brand Events include the planning: a planning call, timeline coordination with your planner and venue, a fully custom design with proofs, and a Premium backdrop. They start at $795 for 3 hours.

How do I choose between The Match, The Mirror, and The Moment?

The Match is our digital booth: photos, GIFs, and boomerangs, shared on the spot. It's great for parties that move fast.

The Mirror is our DSLR portrait booth, with studio lighting and an editorial finish. Choose it when the portraits should be worth framing. It's our most popular booth.

The Moment is our 360 video booth. It turns dancing, entrances, and big energy into slow-motion clips.

Not sure? Tell us about your event when you inquire, and we'll recommend one.

Do you have a self-serve option?

Yes. The Foundation Express is a self-serve booth for Celebrations, at $395 for 3 hours. We deliver it, set it up before guests arrive, and come back for pickup. Your guests run it themselves.

Can I book two booths?

Yes. Pair The Match or The Mirror with The Moment for the same hours, with photos in one corner and 360 video in another. For Celebrations, add The Moment for $450. For Weddings & Brand Events, pairs start at $1,590.

Can I customize the look?

Yes. Every attended booth gets a template designed with your names, date, and colors. Weddings and brand events get a fully custom design with proofs.

For backdrops, Classic is included with every booth. Premium is included with Weddings & Brand Events, or $100 for Celebrations. A custom backdrop with your logo or artwork starts at $300, and custom props start at $50. See every backdrop.

Are prints included?

Not by default, because most guests want their photos on their phones. Add the Print Boutique for unlimited prints: $250 for up to 3 hours, or $350 for 4–5 hours at weddings and brand events. The Photo Guest Book and Keychain Station both need the Print Boutique.

Booking and policies

How far in advance should I book?

As early as you can. Saturdays and holiday weekends fill up first, and dates are reserved first come, first served. If you want a custom or by-request backdrop, book at least 3 weeks ahead so we have time to design and order it.

How do I reserve my date?

Start with an inquiry. Once we confirm your date is open, we'll send a proposal through your client portal. A 30% non-refundable retainer reserves your date, and the balance is due 14 days before your event.

Do you offer payment plans?

Yes. No-interest payment plans are available. Just ask when you book.

What is your cancellation and rescheduling policy?

The retainer is non-refundable. If you cancel 15 to 30 days before your event, 50% of the remaining balance is due. If you cancel within 14 days, the full contract amount is due.

You can change your date once, depending on availability, for a $100 fee.

Where are you based, and do you travel?

We're based in Virginia Beach and serve Hampton Roads, Richmond, and the DMV. Travel within 45 miles is free. For events farther away, we'll include any travel fee in your proposal, so you'll know before you book.

Will you work with my venue and planner?

Yes. For weddings and brand events, we coordinate with your planner and venue on load-in, power, and where the booth goes. We also handle the paperwork venues ask for, including certificates of insurance.

On the day

How much space do you need?

The Foundation Express, The Match, and The Mirror fit comfortably in about 10 by 10 feet, and we can make them work in smaller spaces. The Moment needs about 15 by 15 feet, so the 360 arm can spin safely around your guests.

Working with a tight space? Tell us when you inquire, and we'll plan around it.

How long do setup and breakdown take?

We arrive at least 2 hours before the booth opens, so everything is ready before your guests are. Breakdown takes about an hour after the booth closes.

Do you need power?

A standard outlet near the booth is all we need. If power is limited at your venue, or your event is outdoors, tell us when you book. We bring our own battery power, so we can run without an outlet when we know ahead of time.

Is someone there the whole time?

For The Match, The Mirror, and The Moment, yes. A booth concierge stays for your full booking to pose guests, keep the line moving, and reset props. The Foundation Express is self-serve, so we set it up and leave your guests to it.

Can I add more time?

Yes. Every package includes 3 hours. For Celebrations, extra hours are $125 each. For Weddings & Brand Events, extra hours are $200 each for The Match or The Moment, and $250 each for The Mirror.

Photos and delivery

How do guests get their photos?

Right away, during the event, by text, email, AirDrop, or QR code. With the Print Boutique, they also get prints on the spot.

Instant sharing needs an internet connection, so we ask every venue for Wi-Fi. If there isn't any, our attendant can run The Match, The Mirror, or The Moment on a cellular hotspot, but delivery then depends on the signal. The Foundation Express needs venue Wi-Fi to send photos instantly.

When do we get the full gallery?

A live gallery runs during your event, and we email you the full gallery the next morning.

How long is the online gallery available?

For 60 days after your event. It can be password-protected, and we can extend access if you ask.